BrightHouse Roadrunner e-mail on the iMac

Just a quick update for anyone who is having a hard time, or knows some one having a hard time with Time Warner / Bright House / Road Runner e-mail on Apple products.

If your attempting to use your e-mail via a wireless hotspot that does not use the Time Warner / Bright House network, or if your using 3G or similar wireless service to access your e-mail you will be blocked. This is the e-mail from Bright House:

Hello,

Thank you for writing. Your message has reached the email address of the
Time Warner Corporate Customer Care Department for Road Runner.

The reason you’re unable to send email through your iPhone is that we IP
protect the outgoing mail (SMTP) server, to prevent it from being used
for relaying spam.

Since the iPhone is not connected to our cable network, our mail servers
are detecting that you are not on a Road Runner connection and are
preventing access. The iPhone connects to the Internet through Apple’s
Edge network, and they should have an SMTP server you can utilize for
sending.

Since the iPhone also contains a web browser, you should be able to
access our webmail page at https://webmail.roadrunner.com as an
alternative means of sending and receiving email.

I hope this information is helpful.

Sincerely,

Stefan Boecker
Road Runner High Speed Online
Corporate Customer Care
customercare@ndc.rr.com
Executive Response Center

The iMac will attempt to set up your rr e-mail but you will have to give it a little help. The first thing to do is name your e-mail account. Secondly I found that when you enter your password for the pop-server incoming mail that password gets carried over to the out going smtp-server — that just wont work.

Your setting should look something like this:
Incoming mail server “pop-server.xx.rr.com” username “username” without anything else and your password. Outgoing mail server is “smpt-server.xx.rr.com” with username and password blank. In the advanced settings, incoming: Use SSL OFF, authentication=password, server port=110. Outgoing: Use SSL OFF, authentication=blank, server port=587.

Hope this helps.